Returns Policy

Our policy lasts 14 days. If 14 days have gone by since you receive your item, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Intimate goods and gift cards are exempt from being returned. To claim a refund or exchange, send an email to support@treyvas.com indicating the order number and explaining your reasons.

Returns

To be eligible for a return, your items must be unused and in the same condition that you receive them. It must also be in the original packaging. The following items are some of examples that cannot be returned.

Invalid returns:

• Gift cards
• Items not on our website
• B to B orders

Cancellations

If you have placed a wrong order or have a paid order which you want to cancel, please, send us an email to support@treyvas.com. Please, mind that you can only cancel your paid order before the supplier ships it. Once it has been shipped, you will have to follow the regular returns procedure.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.